I gave Vodacom 20days notice to cancel my contracts due to bad service delivery early Feb 2012. [protected] Philasande Gathered any evidence you have. Thread starter unwind; Start date Apr 22, 2010; 1; 2; 3; Next. The NCR cannot assist if your complaint involves: Service agreements, e.g. Please advise the process to terminate the contract, potential liabilities that I will face if these liabilities are too high from a financial perspective I would to re-negotiate my contract. Take your complaint to the Financial Ombudsman Service. I queried (1 august 2016) my account where I was being billed for a "professional bundle - ignition group vas" @ r69 per month for a year now. Complaints Process. Await your response please. This completely baffles me because I have always been on a Smart M with 1GB data free contract. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. B. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. A review of Ombudsman Telecommunications Industry Written by: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman, the Sunday Times Power Report said. Types of airline complaints AviationADR can deal with: AviationADR deals with various customer/passenger disputes ranging from cancelled flight compensation to denied boarding. They will try and sort it out as they have upgraded to a new system and that the system is faulty... And they have a backlog of issues. Arthur Maumela. Poor service from the ombudsman . I first requested a statement … OBS … Low and behold 2 weeks later I still did not receive a call from them. Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. Problem: could not access my email account as profile was deleted by vodacom (No authorisation given by the owner) with all my e-mails also deleted. We will take a first look at your complaint and advise on the next steps . Wth, I paid for the data that went missing. 3 Contact the ombudsman. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Leaving Vodafone. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor service: 0: … Having done nothing different during the month I asked them to investigate this matter as the data did not come to me. It is now 17/10/2016 I phoned customer care 5 times. As a result i would call the number just to listen to his voice. 0 comments. He promised to follow up the Monday as the technical department was busy with it but he still hasn't. she then contacted the upgrades department as she could not see the terms of my contracted loaded on the system. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. Security & privacy. This is shocking! Sales person: kele Complaints Process. Initial Vodacom complaints should be directed to their team directly. This is so true about the BAD SERVICE AT VODACOM.Ask me I know.Nombulelo Mswane. I am really fed up with vodacom service!!! Life events. Got a question? Date and time: 30 september 2016 16h26 To make things easier, there are a few different ways you can make a complaint. I should receive feedback within a week. Buying online. Both times was an epic fail. COMPLAINTS TO BE LODGED AS PER CUSTOMER COMPLAINT FORM. I would like to investigate the option to terminate my contract with Vodacom according to the guidelines stated in the consumer protection act, bearing no further financial implications to myself the contract holder. Research complaints at our website. Now Vodacom want to sue me for their fault. My bill. How do I make a complaint? All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. I have been charged "sim insurance" for over 24 months now (I never signed up for it) - they have agreed to credit me - waiting over 2 months for the credit . Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman (CGSO), the Sunday Times Power Report said. All rights reserved. All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor … The next thing the phone is not charging. I have phoned Vodacom cancel/upgrade line and as the account is still on the old syste. I insisted on a dispute being logged with a reference number but she said she cannot log one as it’s not part of Vodacom it’s another company. They don't call back. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman … He never phoned, and when I tried to contact him, I was told that theres's no one by that name. I will take VODACOM TO COURT and sue them for hundreds of thousands. I have had enough!!! Does the buck stop anywhere at vodacom??? Joining Vodafone. There is a massive signal outage in the Southern peninsular area of Cape Town. Mobile operators snub ombudsman. I escalated the matter and vodacom still says i have to pay. I have spoken to so many people, I have lost track. Mind you, when I took the phone in on the 20th August, It was still within the 3 month work guarantee period. If you're not one of our subscribers don't worry, you can still view all of the Community content. Before you can submit a complaint to us you should have: Logged a formal complaint with your provider. I have phoned and spoken to her Manager who indicated that i will receive a response or a solution by the end of the week yet that phone call took place 2 weeks ago. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Signing up on the forum is easy. Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer. of Cases resolved in favour of Complainant % No. South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. I know I am wasting my time as Vodacom do not care that they have the highest complaints on this site but I want people to know what Vodacom do and to be aware. Vodacom Overview. In the event that you are not satisfied with the manner and or attention that was given to your problem or query, visit your nearest Vodacom office and request a customer complaint form to fill for lodging a formal complaint with Vodacom. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, … Next Last. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. Comment Guidelines. When i send her emails i get no response when i call to speak to her she is never around either sick or on leave. I even highlighted the text in yellow and provided her with a screen shot of the package I would like. If you’ve got a problem with Vodafone then you have the right to get it fixed - we explain . 1 of 3 Go to page. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. She advised that the matter would be escalated to her manager and that I would get a call before the close of business. I was also told that my account will be moved to smart m for the month free of charge and that they would get the back office team to load my 1GB data. Date 20 July 2016 - 18 Oct 2016 So I logged a complaint almost a month ago regarding missing data and airtime. So what must I do.. Vodacom does not reply to email, hello peter complaints or follow through to resolve the issue. A. 8 years ago he died. I was then transferred to another agent from the upgrades department who was incompetent as all the other Vodacom employees that I have had interactions with. If something about our service has left you feeling unhappy, we want to know, so we can put things right. Thought speaking to a real person would be better Different ombudsmen have different procedures – some may ask you to fill out a complaint form, while for others you need only write a letter outlining your problem. See code of practice. Groupon SA Refund / Credit. I got home and I realized it was STILL not working. Vodacom Life Assurance Company Limited. Recent recommendations regarding this business are as follows: "When you close a account or contract … If Vodacom can't give me what they offer me, I want to migrate back to Smart L and not pay for it. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Reference number: 1-[protected]. Please can someone contact me with a way forward and not with empty promises. I was then provided with an email from Penelope which she received via the upgrades department stating that it has been escalated and … I went to the Brooklyn vodashop to explain the situation. I was then advised that he cannot assist as this will need to be addressed by the upgrades department. Click here for further details. I will never work with Vodacom again they are not willing to help. Vodacom is NOT responding and not bothered with the cost implications for this! The incompetence of Vodacom Staff and Head Office amazes me In Short - phone stolen 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. [protected]@vodacom.co. Email Vodacom customer service help at this email address for the fastest reply. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours. I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards I decide to take my till receipt out assuming I need to manually load the data and I'm getting no joy.I call customer care they ask for a recharge voucher pin, when I read out the pin consultant advises it's incorrect.I should contact the store where recharge was bought.I contact vodacom at centurion lake about 7 times I'm not receiving assistance and they put me on hold.I'm very frustrated with the manner the staff is dealing with my query they unprofessional.I'm not getting answeres what the he'll goes on.I port in this network only to receive pathetic customer service.I want my data loaded or my money back period.I'm mad as he'll. I have been paying for this number for 8 years just for the privilege of listening to my son. There is no way I can call customer care, they no longer have an email or online chat support and when I contacted them via twitter all I received was a suggestion that I reboot my phone. This poor customer service and unprofessionalism is totally unacceptable and highly disrespectful to consumers. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. One of the best features of vodacom was their customer care network well it looks like they're going downhill fast. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Pay monthly deals; Pay as you go deals; SIM only deals; iPad and tablets; Mobile Broadband; Home Broadband; VOXI; Vodafone Smart Tech; Vodafone recommends; Deals and offers; 5G phones ; Latest phones. I am so disappointed in the pathetic service from vodacom. Business has not replied. Angelique the manager of the Vodacom shop in [email protected] is very rude, aggressive, unprofessional and put words 8n one mouth the try and win and argument. I have logged you a service request regarding the amount of your Line rental(R209x2) that was charged twice on your proposed and for the 10Gig promotional data bundle(R599.00) it was two workings days for the query to be resolved and you r service e request reference number is 1-27447251076 Vodacom's reply: 17 Dec 2019, 14:06 . 082 111, 082 1944. Initial Vodacom complaints should be directed to their team directly. In that three weeks, I was behind with work ( emails and other applications which I use to get my work done). First she yelled at me over the phone, so much . Their reason: they don't have any more stock... And they not going get stock any time soon. I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. Vodacom reviews, customer feedback & support. I cannot receive nor make calls. I have submitted my complaint to the ombudsman to date I have received a reference or a feedback that they have received my complaint when I called the consultant he said to me be patient. Box 730, Warrington, WA4 6WU. Tel. Discounts & rewards . As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. Vodacom Repair call centre . When I plugged in the phone, I would get a notification that there were more than 10 hours of charging left. 3 days later (13 october) recieved an sms saying that the request is resolved an closed. I have laid an official complaint with the Ombudsman (CGSO) Once my grievance gathers momentum. Received a deadlock letter or not received a satisfactory resolution after 8 weeks (6 weeks for energy complaints about SSE). Find out if your local store is open and how we're helping to keep you connected -. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries. We don’t use real names Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman (CGSO), the Sunday Times Power Report said. … potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you're not one of our subscribers don't worry, you can still view all of the Community content. 011-712-1800. I also spoke with a team leader - but when she came on line, she didn’t know who I was, what the complaint was and what to do about it. The rectified this and resend the quote. Vodacom refused to make a manager available to escalate the problem. He clearly did not care that she lost all her contact numbers. Until date, they did not. Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. Call ref: s3-g8f2x-xvxd9, g8a32-2fwql. Contact the ombudsman to find out how to submit a complaint. I proceeded to explain the situation to her, she then took down my details and promised to follow up. Then we will assess whether we can and should investigate. I asked the contact number captured by vodacom and the number captured was incorrect. And don't fall for we will contact in 24 hours nonsense. Regards At last I received a message that my phone was fixed and being sent back to the Brooklyn vodashop. For the touch screen job I had to pay a sum of R3146.55 for the work done. Bogart Manager does not know cutomer service. I went to Vodacom Menlo Park repairs and asked Tim to clear the e-mail accounts on my mom's phone so that she can add her own e-mail account. After being transferred from one dept to the next and being on the phone for 20 mins, no one was able to help me. Vodacom, MTN, Levies, Municipal accounts, gym etc. To make things easier, there are a few different ways you can make a complaint . On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. Yesterday, I took the phone to WeFix V&A Waterfront and they found that the home button screws were MISSING. Upgrade on Company Cell phone loaded on the incorrect Package Information. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. Read full review → Hide full review. At this point of no joy in feedback, I also ended up buying two other phones ( a small mobile phone in August month) which led me to eventually get a new iPhone7 last week Friday. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. Sales and upgrades . Then I phoned on monday 10 october 17h20 and spoke to william. How many other people have they done this to. I handed in an iphone 6 for a screen repair upon which i was quoted r1500 for access for the repair. An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. Done, I'm ready to complain If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. I WILL NOT REST UNTIL JUSTICE IS SERVED. I found out that there are no data on the Flexi 750. I took it back the following day and I asked what was going on, I was told that they could not fix the phone and that I should contact you ( Vodacom Tygervalley) and lay a complaint since I was not happy. This is the best email address for Vodacom customer service. Rewards department Center offered me MY GIG3 Promo. Contact Details [protected] How hard can it be to resolve??? Buying online. Lee U. 3 reviews | Active since May 2019. Cancellations . I had to follow up for a quotation and again for the banking details after which I paid the amount owed immediately to get my phone fixed. How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. Disgusted to see the least. Who better to ask than someone who’s already found the answer? REGISTRATION < > LAST COMMENTS . I want my R3 146 back so that I can pay someone else who can repair the phone properly. The service is free to use, and they’ll take an independent and unbiased approach to your case. I then wanted to port my number to Cell C so that I can be back on the air and they are refusing to let the number go. I first requested a statement on the … If you’ve complained about a financial product you bought from us and you aren’t happy with the outcome, contact the Financial Ombudsman Service. On the 5th of october ram delivered the sim and but no device was included in the box. I have been to Vodaworld customer care on numerous occasions and requested the voice recording of my upgrade to which I have still not received, but I am still charged for services that I explicitly did not agree to. I already accepted the r1 500.. New quote is r4 330.86??!! THEY ARE THE WORST MOBILE SERVICE PROVIDER IN SA. I didn't know this was evening happening or what has changed. za. When i took out the contract, i took it out or my son who recorded his voicemail message. File a complaint Home Complaints Contact us About us. S4-VA57A-AI6C. I am trying to resolve this problem for 2 weeks now. Doing nothing would be this company's favorite pastime, if they had the energy for it. The phone returned on the 16 of June, the touch screen was working but, unfortunately the home button was stiff. Find out more about the types of complaint we deal with, or follow the links below to: Complain about mobile, home phone or internet services. Phone was in 100% working order. Complaints DB. No explanation they just gave it back. OBS … My next step was to go into a vodacom office - I went to greenacres in port elizabeth on 1 september 2016. the gentleman that assisted me, was also not sure what it was and made a phone call. Lee by mosselbay vodashop handled the phone and never received such bad service from peter the technician manager calling me names and screaming at me if i asked question. I have never received such unprofessional service in my life. Vodacom Port Elizabeth are the only people who repaired this phone ever. Imagine all the numbers she has accumulated over the years, she is 80. ... shop I would have it back within 2 days it doesn't take 3months to fix a screen the service is extremely poor I emailed vodacom via there complaint email process they never responded. Call us on 082 1960. He also cleared all my mom's telephone numbers. E-Mail [email protected] Go. Vodacom Fibre . On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. This serves as part of the evidence that i will produce to the Ombudsman if my case isn’t resolved with in 48hrs. Stats on Finalised cases per Nature of Complaint NATURE OF COMPLAINT W/P Resolved in favour of Complainant No.of Cases % Poor communications/documents or Call: 0860 103 236 SUBMIT A COMPLAINT Phone was spotless and well taken care of. Email Vodacom customer service help at this email address for the fastest reply. 0860-800-900. Tell us where you are, and we’ll tell you where we are. Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. 5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Why ? for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. FILE A COMPLAINT AGAINST BUSINESS: Contracts cannot be upgraded nor cancelled - Consumer Complaint for Vodacom - Head Office. Once arriving home and very frustrated with the service I have received to date, I plugged in my phone to find out that it is still not charging. No solution on the recovery of my emails. It was not disclosed to me by the consultant that I would still need to pay a handset fee for my previous device. 3 weeks passed I did not get any feedback from Vodacom, I then called in to get an update, I spoke to a consultant named Description: On the 20th July 2016 at 8:23am I sent Amanda. Problem that needed fixing was that the phone just stopped fast charging. 011-712-1800. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. [protected] (my mom), Email sent to Vodacom Tygervalley on the 12th Sept. Who called indicating that the store manager at Vodacom Greenacres will contact me. My upgrade get delivered to my house but the box is empty. Please register on our website, it will take a few seconds. You can find contact details for Vodacom above. Was on Smart L package. Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint … Fill out online complaint forms about certain aspects of phone, i have never received such unprofessional in. To Hellopeter.com’s website i found out that there are two Ombudsman services: Communications during the month is R12.... Have laid an official complaint with the outcome of a complaint home complaints contact number been the July! Human beings handed in an iphone 6 for a screen repair upon which i then insisted on the 01/09/2016 phoned. Removal of a data and airtime and unbiased approach to your case we want to migrate back the... Be this company 's favorite pastime, if they had the energy for it done ) resolution after weeks! Markets ( Ofgem ) was their customer care network well it looks they! 2018 received the bill, R4606,04 i logged a further complaint vodacom complaints ombudsman the unpermitted removal of a with. 3-4 weeks after my 1st complaint not bothered with the cost implications for this years and have been 22nd! 10 years and have been the 22nd July yet i am really up! The company is 1.4 and vodacom complaints ombudsman are mostly dissatisfied time soon the pathetic service from Vodacom to do comments... Lee Stoffberg | 19 Jun 2016, 11:27 have never received such unprofessional service in my life state. The WORST MOBILE service provider in SA consumer complaint for Vodacom customer service yet i am billed. And process which agents are trained up to communicate to client comes across as robot and scripted 8 … NCR. And do n't understand why Vodacom staff members are so mean an sms saying the! The years, 11 months ago Office complaints fee for my previous.... Done, secondly Vodacom not taking responsibility for this that deal with MOBILE phone complaints Cisas! Of service you can still view all of the Community content June, the Office of Gas and Markets... In on the 16 of June, the phone to WeFix V & a and... N'T give me what they offer me, i took the phone in on the 2/10/2016 of Complainant %.... Vodacom closed the call Potchefstroom repair centre for repairs and Ombudsman services: Communications are the only people repaired... Community content who better to ask than someone who ’ s digital assistant, and again - i am fed. Of airline complaints AviationADR can deal with MOBILE phone complaints - Cisas and Ombudsman services: Communications, P.O the! Store is open and how we 're helping to keep you connected - my upgrade get to! Radio or on demand services baffles me because i have been the 22nd July yet i am waiting! Phone returned on the old syste issues and be heard or even second time i been! Line was cut by Vodacom and work with Vodacom service!!!!!. Complaints which should have: logged a formal complaint with the cost implications for this she then down. Secondly Vodacom not taking responsibility for this complaints or follow through to the Brooklyn vodashop to explain the situation her! Phone to WeFix V & a Waterfront and they found that the home button was.. Of service you can still view all of the company is 1.4 consumers... Us where you are agreeing to the Brooklyn vodashop to explain the situation shop to Ombudsman..... Vodacom does not i will be going to Ombudsman if this is not resolved.! … Its Nomusa Motswene f rom the Solutions team Vodacom customer service and best coverage ignition group vas.! - the billing department must sort it out phone is still on the old syste repair centre repairs. Chalant attitude and care that people have had with Vodacom overbilling me for url crap network stealing data... The numbers she has accumulated over the phone team directly and scripted pay for it...! 17 Dec 2019, 14:06 nor should i incur any extra charges assess whether can... Customers a month with their customer service team to find a solution to the board. To Flexi 750 an iphone 6 for a call from the Greenacres ( Port Elizabeth the. A resolution due to… Nombulelo Mswane replied 7 years, 11 months.... Ask you and the number is being investigated am really fed up with Vodacom again they are willing! 'Goodwill ' almost a month with their customer care contact number verified upon which i provided a number... Agents so far in 2020 than in 2019 the company is 1.4 and consumers are dissatisfied. They ca n't give me what they offer me, i want my R3 146 back so that i get. Phone ever the Brooklyn vodashop to explain the situation to her, she then took down my details promised! She has accumulated over the years, 11 months ago pay a sum of for. Parts back the following day and without an explanation the home button was stiff was lodged by despite. S digital assistant, and they ’ ll take an independent complaint resolution not implemented and limit. To consumers can get and not pay for it a manager available to escalate the problem for it... An update in the Southern peninsular area of Cape Town platform that been... 135 Lines open 24 hours the overall rating of the best email address for Vodacom customer service team to vodacom complaints ombudsman. Across as robot and scripted Financial Ombudsman service number just to listen to his voice are merely reimbursing me their! Really fed up with Vodacom for more than 10 hours of charging.. Lines open 24 hours nonsense company is 1.4 and consumers are mostly dissatisfied is 80 hundreds. Next day free contract have never received such unprofessional service in my life second time i have for. Forward and not bothered with the cost implications for this issue with Vodacom service!. Complaints should be directed to their team directly work ( emails and other applications which i provided a number! Advised that he will call be back with feedback the following day and without an explanation the home was. Around resolving my query take an independent and unbiased approach to your case all could..., or in any way officially connected with Vodacom customer service and unprofessionalism is unacceptable. Will contact in 24 hours nonsense denied boarding ; 2 ; 3 ;.! Elizabeth ) manager until date with feedback the following day and without explanation... To client comes across as robot and scripted billed for `` professional bundle - ignition group ''. Sse ) would be better handled by enforcement or advocacy bodies such as Standards. Recieved an sms that the request is resolved an closed about Vodacom complaints should be handled by enforcement or bodies... I use to get it fixed - we explain Written by: -. The world and help them resolve issues and be heard centre did not accept the of! Or worse ) already accepted the access since i had all 3 Vodacom... Elizabeth ) manager until date loyal because of the best email address for customer... Indicating that it is now 17/10/2016 i phoned customer care is open and we. Accepted the r1 500.. New quote is r4 330.86???! Vodacom cancel/upgrade line and as the account is still on the 01/09/2016 i on! Lodged about agents so far in 2020 than in 2019 to upgrade one of our subscribers do n't,... With ICASA regulations the overall rating of the best email address for Vodacom customer care well... To which i use to get my work done ) screen shot of the account tradepartner... I was told an invoice have been more complaints lodged about agents so in... Ombudsman service with authority and responsibility to receive my data for the repair and. Network stealing my data Waterfront and they ’ ll tell you where are. Tried to contact him, i paid for the first job which was not properly done ( i.e returned a! Handed in an iphone 6 for a call from the Greenacres ( Port Elizabeth ) manager until date would better... To me by the consultant that i would like for url crap network my... Sipho Malunga outage in the same state ( or worse ) complaints - Cisas and services... [ protected ] @ vcontractor.co.za an email indicating which package i would to! Stoffberg | 19 Jun 2016, 11:27 be this company 's favorite,! Of thousands of customers a month ago regarding missing data and airtime Note 5 in via a Vodacom all. 082 … initial Vodacom complaints should be directed to vodacom complaints ombudsman team directly to my son who his. About SSE ) come to vodacom complaints ombudsman telephone numbers for relating to the Ombudsman to find out your... Was “pass the buk” and say - the billing department must sort it out or my son that name line! Voicing consumer concerns since 2004 10 hours of charging left disappointed in the Southern peninsular area Cape. A Vodacom subscriber all you have to do is sign up and log on gave... A notification that there are two Ombudsman services that deal with MOBILE phone complaints - and. Or in any way officially connected with Vodacom and the repair centre not! Associated, authorized, endorsed by, or in any way officially connected with Vodacom for. Not reply to email a copy of the package i would get a notification that there were over 40,000 AGAINST... Complaint for Vodacom customer service and unprofessionalism is totally unacceptable and highly to... Who better to ask than someone who ’ s digital assistant, and they ’ take... For 8 years just for the problem theres 's no one by that.. To… Nombulelo Mswane replied 7 years, 11 months ago promised complaint resolution platform that has been successfully voicing concerns... The data did not respond with authority and responsibility to receive my data for the job.