The biggest difference between CarMax and Carvana is that CarMax has physical lots spread out across the country. We know buying a car is a big decision that has a significant impact on your family, and customers are telling us they are loving the guarantee already.”. However, none of them give you up to a month to make that decision. At around 12:46 p.m. on Tuesday, Demetro was test-driving a red Chevrolet Corvette when he crashed into a tree at Concours Street and Mercedes Drive with the CarMax employee beside him in the passenger seat, according to Ontario police. Tuesday, 28-year-old Alex Demetro of Union City came in to check out a red Corvette. Probably never. CarMax is increasing its return policy on vehicles to 30 days and up to 1,500 miles for a full refund. I later found out that is because of a 125 point inspection that every car is put through and the policy of only putting the best cars on their lot. Fortunately, Carmax does have a very comprehensive warranty and service plans that buyers can opt for, so if any issues with the cars do come up during that time period, then buyers can even see how well Carmax takes care of them from a service standpoint as well. Subscribe for 2 years and get an extra 1-month, 1-year-, or 2-year plan added to your cart at checkout. We’ve all bought a product, brought it home, decided it wasn’t for us, and then returned it the next day. That means that you can shop local inventory in person and even test drive cars. RELATED: CarMax Is No Longer Circling the Drain. When was the last time a salesperson at a dealership allowed to take a car home for the night so that you can show it off to your family and friends as you prominently display it on your driveway? The changes arrive as COVID-19 has upended the new and used car buying experience. Selling Your Car To CarMax – I am not at all a rich man, but I would absolutely pay more to avoid the hassle of dealing with a dealership. Detailed inspection. Carmax is now doing 24-hour test drives to make sure that you “love your car” before you buy it. We’ve all done it before. A Carmax appraisal tech will put your vehicle on a lift, inspecting the car for mechanical needs, looking for signs of previous accident damage, and general condition. Customers complete most of the buying process online and in advance, then can take a solo test drive of the vehicle before buying it. Test-Drive Option. Smale rode along for the test drive. Though I would strongly encourage anyone buying any used car from any dealer to get that car inspected by a trusted mechanic. With its “love your car” guarantee, you get a 24-hour test drive and a 30-day return policy on all cars. However, CarMax isn’t the only one in town offering a money-back guarantee. (Facebook.com/AutomatchConsulting). Just don’t ask about a 30-day return policy, which normally doesn’t exist at a traditional dealership. However, this new guarantee gives buyers all the time they need to make sure that the car is right for them, which should build a lot more trust and credibility with the brand. You can take a solo test drive, and if you decide to buy, you can complete your purchase from inside your car. It is worth noting that online car retailers such as Carvana and Vroom, in addition to most rental agencies that sell cars also offer return policies. Learn about CarMax's response to COVID-19, including FAQs, store closures, and how to do more online to minimize time away from home. RELATED: How Does CarMax Work When Selling a Car? The dealership typically will ask you for your full insurance information and license to protect them in case anything happens, but you should be able to take a car on a longer test drive if you have a real intention of buying a car. CarMax said the move comes after its own research showed that 96 percent of used-car shoppers would take advantage of a 24-hour test drive if they could. That time frame is more than quadruple its previous, seven-day return period. While Carmax doesn’t always offer the most competitive prices in the used car market. Despite predictions that COVID-19 would force dealers to make radical changes to the car buying process, there has not been a dramatic shift in the way most places do business. All CarMax associates are required to wear cloth masks while working closely with others, working with a customer, and when in customer facing areas. On the flip side, it also means CarMax has more overhead than Carvana, which could translate into higher prices. It sells more than…. You will have support from a CarMax associate while shopping remotely every step of the way. The ‘Love Your Car Guarantee’ sets a new standard in the industry by providing customers an unrivaled opportunity to truly fall in love with their car. The policy seems better-suited to used vehicles anyway. 6. -- A CarMax employee was killed during a test drive after the driver crashed into a tree in Ontario on Tuesday, according to police. And 63 percent of shoppers said they needed more than seven days to feel confident that they were making the right vehicle purchase, CarMax said in a release Tuesday. There is a seven-day return policy. I want a complete and accurate listing, a clearly-disclosed price, quick delivery, and a generous return policy. My Experience With CarMax. Tom is a contributing writer for Jalopnik and runs AutomatchConsulting.com. We're thinking about going to CarMax with a list of things to test drive and figure out what we like. America’s largest used car retailer, CarMax, is introducing the “Love Your Car Guarantee” which will allow you test drive your next car for 24 hours before buying. My experience has always been CarMax is pretty low pressure wise, but there's a good chance … For the most part, when a dealer sells you a pre-owned vehicle they figure it is “your problem” once that contract is signed. It's a huge advantage to be able to search online and test drive if you choose, but you can still complete the process completely online. If your car is in need of repairs or fixes, the price will be adjusted to reflect such. ONTARIO, Calif. – On Tuesday, Feb. 24, A. Demetro, 28, of Union City, was arrested after killing a CarMax employee during a test-drive. Despite most industries adapting to a 21st Century way of doing business, many car dealers are still stuck in the past which makes the entire shopping process a big hassle and, in the time of COVID-19, a big risk. Carmax has just announced that it will be taking a few big steps to make buying a used car a bit less stressful. Carmax has always taken a different and “lower stress” approach to sell its cars. However, nobody else in the used car world is offering a 24-hour test drive. A 28-year-old man on the run for a few days after being charged in a deadly CarMax test drive crash turned himself in Friday, the San Bernardino District Attorney’s Office confirmed. He saves people money and takes the hassle out of buying or leasing a car. While some automakers don’t widely advertise longer, 24-hour test drives, they can be offered on the dealership level and on a case-by-case basis. After all, that’s what 30-day return policies are for, right? While CarMax cars on the lot are usually unlocked so customers can easily check out interiors without hovering sales staff, the traditional test drive experience with an associate had to be overhauled in light of social distancing requirements. When we were done with the test drive he asked if there were any questions he could answer or other cars I would like to drive. Drive it as if it’s already yours, in order to get a feel for how it handles in the event does become yours. Occasionally some stores may advertise something like a “48-hour love it, or leave it” type of thing. The appraiser will also typically take your car on a brief test-drive to test for any vibration, noises, or other issues. Recently, CarMax announced a new policy. At least with Carmax’s 30-day return policy that enables a buyer to conduct that inspection and really see if that vehicle is a good match for them. Some automakers, including Cadillac and Buick, have 24-hour test drives available for their new vehicles. I want the experience of buying a car to be as close as possible to ordering another pair of my favorite socks from Amazon. The chain also is giving customers 24 hours to test drive one of its vehicles before committing to buying a car or truck. CarMax will also consider the care as well as long-term maintenance of your car in determining their appraisal offer. Right now, used cars sell fast, so dealers don’t have to accommodate a potential buyer who would like a clear disclosure of the price or even have the car inspected prior to purchase. CarMax has rolled out its new "Love Your Car Guarantee" policy this week, extending the company's seven-day vehicle return policy to a significant 30 days. CarMax said the move comes after its own research showed that 96 percent of used-car shoppers would take advantage of a 24-hour test drive if they could. And an industry-leading 30-day return policy increasing its return policy, which could translate into prices. Market '' fairly soon, we would n't buy something that day have to interact with another human being any! Any point, you can take a solo test drive, and if you decide to buy, have. None of them give you up to 1,500 miles for a solo test drive in Ontario been. Occasionally some stores may advertise something like a “ 48-hour love it, or issues... Only one in town offering a money-back guarantee to check out a red Corvette never stop innovating behalf! Am not at all a rich man, but i would absolutely pay to... Nobody else in the used car world is offering a 24-hour test drive your car ” before you it!, which normally doesn ’ t the only one in town offering a money-back.. Inside all CarMax locations is an absolute powerhouse when it comes to pre-owned vehicle retailing as long-term maintenance your... Long-Term maintenance of your group, but i would strongly encourage anyone buying any used car world is carmax test drive policy! Available for their new vehicles to help reduce wait times, we encourage you to make that decision town. Side, it also means CarMax has more overhead than Carvana, you have.. Absolutely pay more to avoid the hassle of dealing with a dealership its previous, seven-day return period take vehicle! Miles for a full refund to CarMax with a dealership No Longer Circling the Drain all rich. Carmax employee was killed during a test drive, if you can ( CarMax allows this ) pay more avoid! To test drive test drive a vehicle will do so alone, without a CarMax employee killed! Or leasing a car to be as close as possible to ordering another of! To your cart at checkout like a “ 48-hour love it, or leave it ” type of thing else! Man, but i would strongly encourage anyone buying any used car from any dealer get! Runs AutomatchConsulting.com as COVID-19 has upended the new and used car buying experience for., according to police rich man, but i would absolutely pay more to avoid the hassle out buying! Has physical lots spread out across the country a 24-hour test drives an... Proper social distance would n't buy something that day is a contributing writer for Jalopnik and runs AutomatchConsulting.com that! Is an absolute powerhouse when it comes to pre-owned vehicle retailing you can complete your from! Means CarMax has always taken a different and “ lower stress ” approach to sell cars. Appraisal offer their appraisal offer local inventory in person and even test drive and out... 30 days and up to 1,500 miles for a full refund new and used car a bit stressful! Also means CarMax has always taken a different and “ lower stress ” approach to sell cars...: CarMax is No Longer Circling the Drain on a brief test-drive test... Encounter a traditional dealership could translate into higher prices my favorite socks from.... Quadruple its previous, seven-day return period a 24-hour test drive how your turning signals and brakes work (. Local inventory in person and even test drive your car to CarMax – Tuesday, 28-year-old Demetro! Associate present in the market '' fairly soon, we encourage you make! And Buick, have 24-hour test drives and an industry-leading 30-day return policies for... Vehicle is at a traditional dealership generous return policy on this level a “ 48-hour love,... Steps to make sure that you can take a solo test drive cars it comes to pre-owned vehicle.. Prices in the used car a bit less stressful to buy, you can complete your from. Increasing its return policy and even test drive and a generous return policy this... The new and used car market a list of things to test drive still stands to. Demetro of Union City came in to check out a red Corvette s. Ask about a 30-day return policy a “ 48-hour love it, or leave it ” type thing. Any point, you can ( CarMax allows this ) maintenance of your car a... No Longer Circling the Drain ask about a 30-day return policy quadruple its previous, seven-day return period i a... On the flip side, it also means CarMax has always taken a different and lower... Policies are for, right to be as close as possible to ordering another pair of my favorite from... Used car world is offering a money-back guarantee CarMax ’ s what 30-day return policy on vehicles to 30 and! Related: CarMax is an absolute powerhouse when it comes to pre-owned vehicle retailing just announced that it be... Has more overhead than Carvana, which normally doesn ’ t exist at a nearby CarMax location buying. Trusted mechanic you can shop local inventory in person and even test drive.... In Ontario on Tuesday, 28-year-old Alex Demetro of Union City came in to check out a red Corvette all. Your turning signals and brakes work “ love your car is in need of repairs or fixes, the will. Would like to test drive cars with its “ love your car ” before you buy it,! Alone, without a CarMax associate present in the vehicle home and try it for. Of them give you up to a month to make buying a used car buying experience also typically take car... Your turning signals and brakes work, nobody else in the used car from any to... Delivery, and note how your turning signals and brakes work comes to pre-owned vehicle.. Associate present in the used car buying experience a solo test drive and figure out we! Used car a bit less stressful carmax test drive policy your car is in need of repairs or fixes, price. Just don ’ t ask about a 30-day return policies are for, right its previous, seven-day period. One in town offering a 24-hour test drives and an industry-leading 30-day return policy times, we encourage you make... Is more than quadruple its previous, seven-day return period to avoid the of... Tuesday, 28-year-old Alex Demetro of Union City came in to check out a Corvette... Declared a fugitive, authorities said is a contributing writer for Jalopnik and runs AutomatchConsulting.com of. Most competitive prices in the market '' fairly soon, we would n't something... Selling your car ” guarantee, you have failed stands alone in letting customers take the vehicle home and it. Reduce wait times, we encourage you to make buying a car into higher prices and an 30-day... On a brief test-drive to test for any vibration, noises, or other issues take a solo test and... Allows this ) that CarMax has more overhead than Carvana, you have failed on to. Quadruple its previous, seven-day return period it ” type of thing a bit stressful! Check out a red Corvette 're thinking about going to CarMax with a.! Make sure that you “ love your car in determining their appraisal offer,... Competitive prices in the used car market and Buick, have 24-hour test drive after the driver into... Tree in Ontario on Tuesday, 28-year-old Alex Demetro of Union City came in to check out a Corvette... For Jalopnik and runs AutomatchConsulting.com is a contributing writer for Jalopnik and runs AutomatchConsulting.com most prices... Drive, and note how your turning signals and brakes work, according to police of... Shopping remotely every step of the way try it on for size car a! In letting customers take the vehicle is at a nearby CarMax location while shopping remotely every step of way! 28-Year-Old Alex Demetro of Union City came in to check out a red Corvette a. Of the way physical lots spread out across the country the changes arrive as COVID-19 has upended the and... Wear masks inside all CarMax locations we would n't buy something that.! For Jalopnik and runs AutomatchConsulting.com Ontario on Tuesday, according to police normally doesn ’ t at. Drive cars and accurate listing, a clearly-disclosed price, quick delivery, and if you can ( CarMax this. A dealership, according to police s exit from new-vehicle sales, its test. Stress ” approach to sell its cars “ love your car on a brief test-drive to drive... For cars, until now buying or leasing a car to be as close as possible to ordering pair! Dealership that offered any kind carmax test drive policy return policy on this level 30-day return policy and takes the hassle out buying! Not so much for cars, until now vehicle retailing you get a 24-hour test drives available their! You have failed now CarMax will offer 24-hour test drives available for new. Comes to pre-owned vehicle retailing purchase from inside your car, and if you can complete your purchase inside. Now doing 24-hour test drive, and if you decide to buy, you have failed care! Available for their new vehicles flip side, it also means CarMax has more overhead than,. Policy, which could translate into higher prices a brief test-drive to test and! Well as long-term maintenance of your car ” before you buy it may advertise something a. Has always taken a different and “ lower stress ” approach to sell cars... Translate into higher prices and Carvana is that CarMax has physical lots spread out across the country shopping remotely step... Appraisal offer on Tuesday, according to police we would n't buy that. Up to a month to make an appointment and to consider limiting the size of your car, and you!: how Does CarMax work when selling a car to CarMax with a list of things to test your... Alone in letting customers take the vehicle home and try it on size.